Refund and Cancellation
1. Eligibility for Refund:
- Refunds are typically offered if there is an error or issue with the services provided by
Antixx TechHub.
- Customers must notify the company of any issues within a specified timeframe, usually 30 days
before the next invoice if it pertains to a subscription service.
2. Process for Refund:
- A validation process is conducted before the commencement of any project to assess eligibility
for refunds. This includes document verification, risk assessment, project planning, and budget
planning.
- Refunds for project implementation costs are considered only after an independent evaluation
proves an error made by the service provider that cannot be rectified.
3. Recurring Billing Services:
- For services with recurring billing, the most recent payment can be refunded if requested.
- Cancellation of a recurring service will stop future payments but does not generate an
automatic refund.
4. Cancellation Policy:
- Customers can cancel a service with a recurring billing subscription at any time, which stops
future payments but does not necessarily result in a refund unless specific conditions are met.
5. Abuse of Policy:
- Customers requesting repeated refunds may be restricted from accessing further services, and
those violating terms of service may have their right to refunds revoked.
These policies are designed to ensure customer satisfaction while maintaining the integrity
of Antixx TechHub’s service offerings.
Address
Pune: 2nd Floor, Signet Corner, Baner, Pune - 411045.