The leading ITSM company, Antixx TechHub has years of experience in providing custom-to-need ServiceNow Knowledge Management consultancy, training, solutions, and support services to help organizations continually improve customer satisfaction and productivity by integrating a streamlined automated knowledge-sharing system.
The ServiceNow Knowledge Management (KM) facilitates organizations to share information through knowledge bases. These knowledge bases comprise articles created to provide valuable information for troubleshooting, task resolution, and self-help. Knowledge Management integration enables creating, reviewing, categorizing, and approval of objective-oriented user-friendly articles. Users have any time access to search and browse articles and to provide feedback from any device. Separate workflows are used for retiring old articles and publishing new articles. The separate access controls can be configured to manage the permissions for reading and contributing. Team managers can use different knowledge bases to support multiple groups of users. Each article existing in a knowledge base can be managed by one or more knowledge managers.
One of the top ServiceNow Knowledge Management support service providers, we have the best ServiceNow certified experts to optimize Servicenow Knowledge Management features’ selection, integration, implementation, and configuration. The key 12 features of ServiceNow IT Asset Management that encourage businesses to embrace the automated management excellence of ServiceNow are:
Microsoft Word Online integration ensures a familiar writing experience.
Ensures the latest standards in all the implied practices.
The machine learning capabilities automatically monitor, identify, and visualize unnoticed knowledge gaps.
Helps organizations to act on the feedback shared by customers and users through a closed-loop process.
Allows getting knowledge articles to simplify the management of cases and incidents.
Enables to create solutions from the analysis of conversations with communities engaged with knowledge articles.
Allows creating reusable content blocks of knowledge articles to improve productivity and reduce redundancy.
Helps to optimize processes and content by automated monitoring of knowledge base usage, content aging, feedback, timelines, and gaps.
Allows notifying users about modified or new content added to knowledge bases.
Allows to identify missing translations assigning tasks automatically, and integration with third-party tools.
Allows assigning articles to different teams for managing relevant feedback and quality improvement.
Helps organizations to provide relevant and personalized results ensuring the best search experience.
Being a # 1 ServiceNow Knowledge Management vendor with proven specialization in providing ServiceNow Knowledge Management consultancy, training, solutions, and support services, we have a dependable team of certified ServiceNow specialists who analyzed your business processes and requirements by the depth to ensure the best-justified ROI in terms of benefits like:
Helps you improve the self-service experience by providing consistent resolutions for employees and customers.
Helps you to improve customer retention by answering their queries promptly and relevantly.
Empowers agents for creating new task-specific articles to provide optimized community solutions.
Helps you identify knowledge gaps and fill the gaps by developing new content in line with data-driven insights about usage, trends, and governance.
24/7 availability of knowledge base allows numbers of customers and users to resolve their issues at own making them free from issues like different time zones.
Feedback and insights guide you to update knowledge base (before it could harm your brand image) for proactive management of customers’ problems.
regularly updated knowledge base reduces phone calls hence the opportunity to reduce support team size. The well-organized knowledge base with enhanced usability developed by created categories and subcategories help your customers find their answers online.
Online authority increases sales opportunities because search engines prioritize websites having high authority and brand recognition respected by large audience including customers and competitors.
When you choose Antixx TechHub for ServiceNow Knowledge Management implementation and configuration to strengthen self-help services as has become a must-have for organizations, you can be sure of getting the best ServiceNow Knowledge Management consulting and training in addition to customized solutions. We help the concerned members to embrace Knowledge Management excellence in assigned roles like:
As a leading ServiceNow channel partner with expertise in ServiceNow Knowledge Management configuration and consultancy, we have proven capabilities to extreme the benefits of Knowledge Management implementation. Our ServiceNow professionals integrate all the required plugins that allow you access to additional Knowledge Management features. The key ServiceNow Knowledge Management plugins are:
At Antixx TechHub, we believe in providing comprehensive support services and cost-optimized the best suitable ServiceNow Knowledge Management solutions. The years of experience, customer-centric approach, updated expertise, transparent service module, and the best-trained ServiceNow developers and architects make Antixx TechHub a trustworthy choice for ServiceNow Knowledge Management training, solutions, and support services. We provide cost-effective and results-delivering managed support for:
To experience our expertise in Knowledge Management integration, implementation, and configuration stuffed with additional values, get in touch with our ServiceNow support team available 24x7.
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